Customer Feedback

Customer Feedback 2017-01-19T21:53:42+00:00

We strive to make your experience the best it can be.

Here are a few comments by our guests.

 

Geoffrey Ledbetter

in the last week
Originally had a negative experience with our returned skis, but the store manager set things right. He apologized for the particular employee’s handling of the situation and promised to talk with that employee. Great customer service and service recovery that changed my 1-star review to 5 stars.

Sean Lev-Tov

3 months ago
Derek worked with me to get the parts I needed, assess the parts I had, and did a good job doing all of the work to upgrade my bike. Price was more than reasonable. Thank you!

 

6 months ago
Getting the right Bike can be tricky. Especially if you’re a bit picky;)lol..Hands Down Beavers employs only the best! And carries the best !
These guys were more than happy to answer all my questions, much of which were …
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Randall C

a year ago
We went here on two different days and the workers were always friendly and very helpful. …More

Penny Rankin

9 months ago
We have used them twice and both times received the BEST customer service. They were very informative, and helpful. Will always use these guys!!

Ryan H

6 months ago
Had a great experience renting the mountain bike from this place and thanks to the staff for recommending a bike and trail to ride on since I am from out of town. If I come back, this is the place to check out for mountain bike rental.

TerryWReady

a year ago
I had a great experience renting from this shop last year. Highly recommended!

Connor White

2 years ago
The people here were very quick and friendly. They really went out of their way to accomodate us, and they were so nice! Definitely a service oriented spot.
  • Kanza K.
    • 0 friends
    • 13 reviews
    5.0 star rating

    12/17/2016

    Very nice staff! Extremely knowledgeable and patient. Came from out of town and they helped me find the perfect slope for my skill level. Plus side, they are on Groupon!

  • Casey H.
    • 2 friends
    • 11 reviews
    5.0 star rating

    2/25/2016

    Great folks work here.  I was blown away by their customer service. Awesome attitude, very helpful and even assisted with carry out!  Speedy sizing and even speedier return service.

  • Cho S.
    • 1 friend
    • 23 reviews
    5.0 star rating

    2/1/2016

    • 1 check-in

    So I bought their groupon for a two day ski pass and was so impressed with how quickly I was fitted and the high quality of the equipment. I chose to upgrade to performance and everything worked out great. unfortunately our flight was cancelled due to a snowstorm so we had to leave a day early and miss out on day two of our groupon. Fortunately, the guys were super understanding and said we could come back to use the second day at any time. Wonderful customer service and true hospitality.

    Keith S.
    Comment from Keith S. of Beavers Sport Shop
    Business Owner

    2/2/2016 Cho!
    Thanks for the great feedback! I’m sorry your flight had to be changed. Reach out to us when…
    Read more

  • Arnon O.
    • 0 friends
    • 4 reviews
    5.0 star rating

    10/6/2015

    By far the best bike store in the Winter park/ Fraser area.
    Alex and Steve are the nicest people you could meet , attention to details like I have not seen in a very long time.
    There is always such a relaxed atmosphere with these two, very  personable and very accommodating .

    My only regret is that I  have not met them earlier in the biking season but for
    the next  season  I know exactly which is my bike shop !

    Keith S.
    Comment from Keith S. of Beavers Sport Shop
    Business Owner

    10/7/2015 Thanks for the great comment! I’ll be sure to tell Alex an Steve!

    Keith Sanders (Owner)

  • Sarah K.
    • 0 friends
    • 7 reviews
    5.0 star rating

    3/27/2015

    I was shocked at the lower rating here. We rented for three people. Our equipment was good and our experience was wonderful. We told them when we went in that we didn’t know how many days we would be skiing and they said, ‘Just tell us when you bring them back,’   They switched out my boots after the first day for a more comfortable pair. Got a discount AND kept the boots for the week and true to their word they only charged for the 2 days we skied.
    Highly recommend for friendly service!

  • Jeffrey H.
    • 0 friends
    • 3 reviews
    5.0 star rating

    1/17/2015

    Great service even though we were last minute close to closing and then had to go in the next day and make some changes after skiing once we needed some longer skis.

    They were very accommodating and I will be using them again for sure. Recommended!

    Keith S.
    Comment from Keith S. of Beavers Sport Shop
    Business Owner

    1/17/2015 Jeffrey H.,
    Thanks for the great feedback!
    Have a great time here in Winter Park!
    Keith Sanders

Casey H.

  • Austin, TX
  • 2 friends
  • 11 reviews

2/25/2016

Great folks work here.  I was blown away by their customer service. Awesome attitude, very helpful and even assisted with carry out!  Speedy sizing and even speedier return service.

Chris B of Tennessee- Love your shop!

ashley crites
@ashleycaryn
Feb 04
Why do we always rent from @WPSkiRental? AMAZING customer service. Thanks, Alex!! See you in March!

Stop in early, so you can get to the slopes. Very friendly and helpful.

Brace from the ski rental was very informative. He explained and measured our boots accordingly. I would def go back there for my rentals.

Very friendly, knowledgeable staff. Will rent from here again.

I had never been skiing before. They we knowledgeable and fun. Highly recommend.

Great service and great rentals

Very friendly and helpful

It was great the employees were very helpful and awesome

Nicest staff in the world. Everybody there was knowledgeable and professional. And great prices. Can’t beat it.

I had a great experience renting ski equipment here.

The Snow Mountain Sports location was great!

Lift ticket deals.

There are limited ticket deals for Winter Park and Granby Ranch but you can still save quite a bit of $$ by be aware of some of the deals out there.

The best deals during the season are to buy your lift tickets 7 or more days in advance.

Here are a few places for Winter Park deals:

Liftopia– online ticket sales. Easy to use site.

Winter Park Resort – you can buy direct from the ski resort.

Remember that prior to the opening of the ski season you can buy a Winter Park Season Pass for under $400. This gives you unrestricted skiing/snowboarding for the entire season.

Winter Park typically offers a 4 day pass prior to the ski season for $199. Sign up for the Winter Park Resort eblast and get notified when they go on sale.

Granby Ranch is the hidden deal in the area. Great skiing for the entry level skier and kids. Not nearly as big as Winter Park but the tickets start at $64.