Originally had a negative experience with our returned skis, but the store manager set things right. He apologized for the particular employee’s handling of the situation and promised to talk with that employee. Great customer service and service recovery that changed my 1-star review to 5 stars.
Getting the right Bike can be tricky. Especially if you’re a bit picky;)lol..Hands Down Beavers employs only the best! And carries the best !
These guys were more than happy to answer all my questions, much of which were …More
Had a great experience renting the mountain bike from this place and thanks to the staff for recommending a bike and trail to ride on since I am from out of town. If I come back, this is the place to check out for mountain bike rental.
So I bought their groupon for a two day ski pass and was so impressed with how quickly I was fitted and the high quality of the equipment. I chose to upgrade to performance and everything worked out great. unfortunately our flight was cancelled due to a snowstorm so we had to leave a day early and miss out on day two of our groupon. Fortunately, the guys were super understanding and said we could come back to use the second day at any time. Wonderful customer service and true hospitality.
By far the best bike store in the Winter park/ Fraser area.
Alex and Steve are the nicest people you could meet , attention to details like I have not seen in a very long time.
There is always such a relaxed atmosphere with these two, very personable and very accommodating .
My only regret is that I have not met them earlier in the biking season but for
the next season I know exactly which is my bike shop !
I was shocked at the lower rating here. We rented for three people. Our equipment was good and our experience was wonderful. We told them when we went in that we didn’t know how many days we would be skiing and they said, ‘Just tell us when you bring them back,’ They switched out my boots after the first day for a more comfortable pair. Got a discount AND kept the boots for the week and true to their word they only charged for the 2 days we skied.
Highly recommend for friendly service!